Privacy Policy

Viasat, Inc., its subsidiaries, including Viasat UK Limited, and its affiliates (collectively, “Viasat,” “we,” “us,” or “our”) respect and value your privacy. In this Privacy Policy (“Policy”), we describe the information that we obtain about registered members of The Space Hub Community Portal at (“Portal”), including information you may provide to access the Portal. This Policy does not apply to users of other Viasat websites such as, and, which are governed by the privacy policy posted at, or any third party websites that you access through the use of our Portal. By visiting our Portal, you agree that any information you provide to Viasat will be handled as described in this Policy, which is incorporated by reference into the applicable customer agreement, terms of use, or terms of service. If you do not agree to the terms of this Policy, please do not use the Portal.

Viasat Inc. is the data controller for the processing of personal data in connection with the Services.


Information You Provide to Us

Viasat collects information from you when you use our Portal, create an account with us, request information from us, or otherwise contact us (collectively, “information”). The information we collect may include your name, address, email address, phone number, account login credentials (such as a username and password) (“Personal Information”). We may combine the Personal Information you provide to us with other information from you or about you that we receive from third parties, including business partners and vendors, or information that we automatically collect when you visit the Portal, as described below.

Your Personal Information will be processed by us through electronic means.

In some cases, provision of your Personal Information may be necessary to provide you with the use of the Portal and related services (“Services”). In these cases, lack of provision of your Personal Information will trigger impossibility for us to provide the Services. In other cases, for example when we request your Personal Information to send you information, lack of provision of such information will trigger the impossibility to send you these information, but it will not have any consequence of the primary purpose of the data collection.

You may update or change your contact information online using the “Contact Us” form on the Portal at, by emailing us at, or amending your member profile on our Portal at

Information Automatically Collected

When you use our Portal, we may use cookies, log files, or other similar technologies to conduct analytics of our Portal. For example, we may automatically collect certain non-personal information from you such as your browser type, operating system, software version, Internet Protocol (IP) address or MAC address, Internet service provider and platform types. We may also collect personal and non-personal information about your use of the Portal, including account login credentials, the areas or pages of the Portal that you visit, the amount of time you spend using the Portal, the number of times you return to the Portal, the amount of time it takes to load a page, the order in which the content on a page loads, and other Portal usage data. This information helps us to track and understand how visitors use our Portal, and to optimize, troubleshoot, measure, monitor, and improve the performance and user experience of our Portal.

Information You Post
Any comments, Personal Information, or other information that you post on public forums, private discussion groups, or chats within the Portal is available to other registered members of the Portal and may be viewed, collected, and used by others, including Viasat. Viasat is not responsible for the accuracy of any information contained in those postings.

Cookies and Other Tracking
We and our service providers may use cookies and other tracking mechanisms to track information about your use of our Portal and may combine this information with other Personal Information we or our service providers collect from you.

Cookies. Cookies are alphanumeric identifiers that we transfer to your computer, terminal, tablet, mobile phone or other programmable, electronic device on which you store, retrieve, or process data (“devices”) through your browser to enable our systems to recognize your browser. Cookies allow a web server to transfer data to a device for recordkeeping and other purposes. We and our third party service providers may use “cookies” on our Portal to facilitate your ongoing access to and use of the Portal, as well as to conduct analytics on and collect usage data related to our Portal.

For example, we may use cookies to remember your username and password, if you choose to store them. We may also use cookies to determine when your current session on the Portal should be logged out after a period of no activity, as well as for efficient management of the servers providing our Portal.
There are two types of cookies we use on the Portal: session-based cookies and persistent cookies. In addition, we may also allow vendors to use “third party” cookies for specific purposes on our Portal. A description of each of these cookies is provided below.

Session Cookies. Session cookies exist only during an online session. They disappear from your device when you close your browser or turn off your device. We may use session cookies to allow our systems to uniquely identify you during a session or while you are logged in to the Portal. This allows us to process your online requests and verify your identity, after you have logged in, as you move through our Portal.

Persistent Cookies. Persistent cookies remain on your device after you have closed your browser or turned off your device. When you authorize us to do so, we may use persistent cookies to allow our systems to remember you and automatically log you in to our Portal.

Third Party Cookies/Applications. We may also engage third party services to provide us with information that helps us improve our Portal and the experiences of our customers. These third party services may use session or persistent cookies or other applications to uniquely identify you via your user credentials while you are logged in to our Portal. These third party cookies and other applications do not collect any personally identifiable information other than the user credentials you provide.

Tracking Pixels and Other Technologies. We use tracking pixels, which are tiny graphics with a unique identifier, similar in function to cookies. Like many websites, the Portal’s servers generate log files. These logs record aggregate information about website usage such as Internet protocol (IP) addresses, browser types, Internet service providers, referring/exit pages, pages accessed, platform types, date/time stamps, times of use, and page views, for example. This information is necessary to analyze trends, administer the Portal, and balance web traffic.

Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Portal who disable their web browsers’ ability to accept cookies will be able to browse the Portal; however, some Portal features may not function if you disable cookies.

How We Respond to Do Not Track Signals
While most browsers will allow you to block cookies by enabling a Do Not Track header within the browser, our system does not recognize Do Not Track headers. However, we only use cookies as described in this Policy.

Viasat may use the Personal Information or other information that we collect from and about you for any of the following purposes:
· To communicate with you and other registered members of the Portal;
· To respond to your inquiries;
· To contact you with information, newsletters and promotional materials from Viasat or on behalf of our partners and affiliates;
· To use IP addresses and device identifiers to identify the location of users, to block disruptive use, to establish the number of visits from different countries and to determine whether you are accessing the Portal or not.
· To contact you when necessary;
· To optimize, troubleshoot, measure and monitor the performance of our Portal, including performing de-bugging, measuring service levels and identifying loading trends in order to improve Portal efficiency;
· Where we provide personalized services, we may need to analyze the Personal Information or other information that we collect from and about you, as well as your activity on our Portal, so that we can offer you a better personalization service. If you are signed-in or subscribed to email newsletters, you will receive a personalized service. If you do not wish to receive this, please sign-out and/or opt out from the emails;
· To address problems with the Portal or our business;
· To protect the security or integrity of the Portal and our business;
· As described to you at the point of data collection; and/or
· To use and disclose your Personal Information or other information that we collect from and about you to prevent fraud.

Please also note that in accordance with applicable laws, your Personal Information or other information that we collect from and about you may be stored and used for the purposes described in this Policy in the United Kingdom and the United States of America or in any other country in which Viasat or its subsidiaries, affiliates or service providers conduct operations. All Personal Information submitted by users, regardless of country of origin, will be processed in accordance with this Policy.

Viasat may send your Personal Information or other information that we collect from and about you to third parties, including under any of the following circumstances:
· We may disclose your Personal Information and other information that we collect from and about you to third party vendors, service providers, contractors or agents who perform functions on our behalf related to the Portal.
· We may disclose your Personal Information and other information that we collect from and about you to outside auditors, professional advisors, potential business transition partners, and regulators.
· If we are acquired by or merged with another company, or in the event of a consolidation or reorganization involving Viasat, or if all or a portion of our assets are transferred to another company, or as part of a bankruptcy proceeding or as part of a similar transaction, we may transfer the Personal Information and other information that we collect from and about you to the acquiring company or other involved third party.
· We may disclose your Personal Information and other information that we collect from and about you to respond to legal process, such as a subpoena or court order, to comply with the law or to protect our rights in litigation or arbitration.
· We may disclose your Personal Information and other information that we collect from and about you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety or property of any person or entity (including Viasat), or violations of our Terms of Use or policies.

Viasat, Inc. is based in the United States of America (the “U.S.”). Viasat UK Limited is based in the United Kingdom (the “U.K.”) Please be aware that information collected through the Portal, including your Personal Information, may be transferred to, processed, stored, and used in the U.S. or the U.K. Please note that other information that we collect from and about you (including Personal Information you may provide other than during registration on the Portal), including information you post on the Portal, may be transferred to and processed in the U.S. and U.K. By using our Portal, you consent to the transfer to and processing of your information in the U.S and U.K., which may have data protection laws that are different than your country of residence and may not provide the same level of protection that exists in countries in the European Economic Area.

Your use of the Portal or provision of any information in connection with the Portal constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of your information, including Personal Information, in the U.S. or U.K. as set forth in this Policy.

Viasat has taken certain physical, administrative, and technical steps to safeguard the Personal Information we collect from and about our members and users of the Portal. While we seek to ensure the integrity and security of our network and systems, we cannot guarantee the security of the Personal Information, and we encourage you to take precautions to protect your personal data when you are on the Internet.

You are responsible for maintaining the strict confidentiality of your account password and any Portal login or user ID information, and you shall be responsible for any access to or use of the Portal by you or any person or entity using your password, login or user ID, whether or not such access or use has been authorized by or on behalf of you.

Our Portal and online applications are for the sole use of registered members in managing their accounts and the information they submit or receive. If you choose to provide access to certain of your account data to third parties, Viasat cannot be held responsible for any release of account or personal data that occurs as a result of the access that you provide to others.

At times, our Portal may contain links to third party websites or applications, including third party products or services. Any access to and use of such linked products or services is not governed by this Policy, but, instead, is governed by the privacy policies or terms of use of those third parties, even though some of these other products or services may be co-branded with us and may look like Portal features. We are not responsible for the information practices of such third parties.

You may sign in to your account through the Portal and update your personal information contained in the account.

The Portal is intended for members of the Space Hub Community and is not directed to children less than 16 years of age. Viasat does not intend to collect personal information of children less than 16 years of age (“Children’s Personal Information”). If you have submitted, or if you are a parent or guardian and believe Viasat has collected, Children’s Personal Information, please contact us.

You have the right to access Personal Information relating to you and to know its content and origin, including requesting a copy of it. You also have the right to check the accuracy of your Personal Information or to ask for updating, rectification, or integration of said information. Further, you have the right to obtain erasure, anonymization, or blocking of data that has been processed unlawfully, as well as to object, in whole or in part, on legitimate grounds to the processing of your Personal Information, or to the processing of Personal Information where it is carried out for the purpose of sending advertising materials or direct selling or else for the performance of market or commercial communication surveys.

Viasat may amend this Policy from time to time. If we do, we will post the change(s) on the Portal. If we make any material changes in the way we use or disclose the Personal Information you provide to us, we will provide appropriate notice to you. If you do not agree to these changes, please do not continue to use the Portal or submit Personal Information to us.

If you have any questions that you would like to ask about this Policy or about our handling of your information, please contact the portal administrator through use of the “Contact Us” form on the Portal at or by emailing us at

Effective Date: December 7, 2016

Updated January 10, 2018 to incorporate Viasat branding change.